SERVICES & EXPERTISE
Our services portfolio centers around customer engagement solutions. Connecting and integrating customer engagement ecosystems such as help desk and CRM platforms with telephony and chat systems providing multiple communication channels.
At Sandeza, we bet our future on data analytics and machine learning to help companies provide best-in-class customer engagement.
Our capabilities also include managed services that range from managing cloud infrastructure, application deployment and configuration, ITSM services for ServiceNow and Freshdesk.
Customer and employee experience transformed through automation
SELF SERVICE
Whether a customer reaches out to you or you reach out to the customer, we enable self service on both flows.
PROCESS
Save your employees from performing redundant and archaic processes that can be done by a machine. Increase their happiness quotient and engage them in more productive tasks.
INTEGRATION
Let your siloed systems and tools talk to each other. Give employees the power to automate or schedule hand off from one system to another.
360 VIEW
Help your frontline staff see a 360 degree view of the customer that will provide more context and relevancy to conversations.
Real-time analytics to measure and drive perfomance
NO DATA SILOS
The best analytics comes from good, clean data. We help build a comprehensive data analytics platform, from ingestion to insights.
SOURCE AGNOSTIC
We help integrate your CRM systems, transactional systems and communication tools to provide you a broad scope of data sources. This helps you have a real 360 degree view of the customer and business at any point .
ORGANISATION
Organize, manage and validate data before its processes for downstream. Create robust catalogs, data plans/schemas and quarantine suspect data before bringing it in.
DATA STORIES
Create powerful data stories that tell the story behind the numbers. Rich data visualization, impactful and actionable data insights are standard benchmarks with us.
Digital Product Master
Driving efficient product creation lifecycle with Oracle Product Hub
Businesses today grapple with the need for rapid product development and release cycles. For simple and complex products alike, the management of the peripheral systems i.e product documentation, authoring and content (digital assets) is a complex challenge in itself.
Speed , diversity and volume of channels lead to multiple data silos . Business growth phenomena such as M&A, ops optimization etc only add to the complexity.Companies often operate in multi-product development, and ERP systems environments that leads to inconsistencies and delay product releases.These impede business ability to keep pace with the market, leading to the below:
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Delays in production ramp-up, regulatory approvals and market launch
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Planning and forecasting issues leading to missed market opportunities
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Inferior omnichannel capabilities
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Impact on customer satisfaction, revenue and profitability reporting
Therefore, managing the data silos that impede a business’s ability to launch diversified products into more channels faster is the number one meet market pressures for launching more diversified products into more channels faster.
The Solution
Oracle Product Hub (PH) cloud, helps customers build and provide a 360-degree view of a product , optimizing aggregation , sharing and management of product data, while maintaining data integrity. Sandeza helps customers evolve their product master data management practices, with efficient deployment and use of a digital product master with Oracle PH cloud.
optimize the way your organization aggregates, manages, and shares product data.
Use Cases
Sandeza and Oracle with PH Cloud help our customers overcome challenges in common commercialization and system transformation scenarios.
Digital Product Mastering and Asset Publication
The progressive use of digital authoring tools , comprehensive product information including attribution, rich content and digital assets lead to data silos. While companies spend a time and effort to collect all necessary information for product launch, product data enrichment happens in an ungoverned way leading to data inaccuracies and late product releases.
Oracle PH Cloud can aggregate disparate product data and enable a digital 360-degree view of a product that can easily be shared downstream helping accelerate time-to-market and time-to-volume while maintaining integrity of the data
PLM to ERP System Integration
The ability to connect fundamental applications like PLM and ERP seamlessly is critical for organizations to be able to commercialize products quickly and efficiently. Current PLM to ERP integration methods are cumbersome with limited visibility and control of the design to manufacturing BOM transformation impeding businesses to effectively enrich engineering BOMs for commercialization while maintaining integrity of the data. Oracle PH Cloud can enable a flexible, but controlled integration between engineering and manufacturing helping accelerate time-to-market with lower risk and cost.
Omnichannel Enablement and Optimization
E-commerce business and varying product data requirements among retailers and channels pose new data management and distribution challenges for manufacturers. Organizations struggle to consistently and efficiently collect, categorize, aggregate and transmit the increasing amount of product information as many still rely on manual processes and siloed systems. This limits their ability to participate in ecommerce and increases their risks of providing incomplete, inconsistent or erroneous product information.
Oracle PH Cloud can help manufacturers collect change-controlled data and enhance it with non-change controlled data in an efficient and flexible way - improving operations effectiveness and the commerce experience.
Regulatory Submission Enablement and Optimization
Businesses in regulated industries such as food and beverage, pharmaceuticals, biotechnology, medical devices need to comply with comprehensive regulations. This is a cumbersome and overwhelming task impeding speed-to-market abilities while maintaining compliance.
Oracle PH Cloud offers a new mechanism to consistently and efficiently collect, categorize and transmit product information to regulatory bodies in different jurisdictions.
ERP System Retirement and Transformation
During mergers and acquisitions (M&A), the launch of a new site or a decision to upgrade/replace an existing enterprise resource planning (ERP) system organizations need to migrate large volumes of data from the existing system to the new one. It is a complex and risky process. Oracle PH Cloud can facilitate the migration by serving as a central data staging platform and system of governance mitigating the risk of data loss, inaccurate data transformation, interruption of business services or the new system implementation.
Multi-System Product Realization
In an M&A, or co-development activity, companies need to converge the design work from multiple PLM, CAD and other product authoring systems in a central location to prepare the common product with all its respective commercial attribution and collateral for market launch. Oracle PH Cloud can safely aggregate product data from multiple functions and across organizations facilitating co-development of products across business units, divisions and partners, and as a result increasing market opportunities.
Configure, Price, Quote (CPQ) Optimization
To deliver on today’s ecommerce and mass customization demands businesses need a new mechanism to manage part attribution and configuration. The large amount of options and attributes associated with each product, along with frequently changing business requirements, make it difficult for companies to leverage existing PLM or ERP systems to manage that data. Custom solutions have failed due to the high technical complexity and rigidity of the integrations. Oracle PH Cloud provides flexible and unlimited product attribution capabilities, which in combination with PLM and ERP satisfy the configuration needs for CPQ interactions.
Digital Product Quality and Manufacturing Optimization
Lack of insight into design decisions, that lead to downstream manufacturing issues, has been a challenge for long. With the rise of smart-connected manufacturing and IoT data from manufacturing environments, data on equipment operating performance and product-quality attribution is available.. Oracle PH Cloud provides the ability to capture critical product quality attributes, govern triggers for above/below range excursion events and enrich the product record with historical adverse event data that can help drive continuous design improvements.
Sandeza team is experienced with helping customers deploy and configure Oracle PH cloud to efficiently upgrade their product management.
Let us be an extension of your organisation
MONITORING
We help monitor the health of your assets round the clock at a fraction of the cost of an in-house team.
BESPOKE
Our model draws on skilled resources across low cost and mid cost locations that can be scaled up or down and completely within your control.
TALENT
Our talent pool is broad and deep across strategic & advisory consultants through highly experienced engineers and technologists in cloud services, data services, UI.UX and application modernisation.
Our Capabilities
Implementation
Multichannel integration
Implementation Workflow automation
Integrations
Automation
Integrations
Automation
Integrations