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e-ARTA (Zendesk Integration with AWS Connect)

About Us

Sandeza aims to play a key role in the technology revolution sweeping the global business world. We are a business-oriented, customer-centric Technology solutions company, founded by professionals experienced in technology delivery tailored to business outcomes.Leveraging our experience in cloud & data analytics technologies, we help businesses build intelligent analytics and communication systems.Let’s harness technology to power the end-user experience.

Amazon Connect Connector by Arta

Arta makes use of Amazon Connect's contact center supports to be tightly integrated with Zendesk. Companies using Zendesk can make uses of Arta's CCP for making call's, listing callers open tickets, adding notes, creating new tickets along with the contact details.

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Platform capabilities

  • Make Inbound and Outbound calls

  • Create Tickets from inside the Contact Control Panel

  • View Callers Open Tickets

  • Add End Call notes

  • Get Callers Phone Number and other details from Amazon Connect.

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