Voice of Happy Customer
Chris Barrow Solution Architect | Customer Contact | Contact Centre | Omnichannel | IVR | Unified Communications at Collinson Group...
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Sandeza
- Jan 19, 2022
- 2 min
e-ARTA (Freshdesk Integration with AWS Connect)
Highlights Sandeza is proud to release our latest version of Next-Gen connector platform (Arta), in partnership with FreshWorks. For...
Sandeza
- Nov 21, 2020
- 1 min
How Sandeza designed and implemented Connect solution for a real estate conglomerate in the US
Business Case: Multiple acquisitions in different states posed complexities in consolidating support systems and staff. Disparate...
Sandeza
- Nov 7, 2020
- 1 min
Sandeza continues to build and customize a global Concierge Center infrastructure using Connect
Business Case: Specialized services to hospitality majors, required a scalable, cost-efficient model, with required integrations to...
Sandeza
- Oct 10, 2020
- 1 min
How Sandeza helped support Clinical Data management using SAS
Business Case: For customer, a major data collection and integration project was commissioned; Sandeza was requested to assist with...
Sandeza
- Sep 12, 2020
- 5 min
Ways to Secure Amazon Connect
To secure the sensitive information we get from the users i.e Card Details and other personal information ,we at Sandeza, have come up...
Sandeza
- Aug 17, 2020
- 2 min
Amazon Connect integration with Salesforce
In this article, I would like to share our experiences with Amazon Connect deployment and integration with Salesforce. The core...
Sandeza
- Aug 8, 2020
- 1 min
Sandeza builds and manages a globally-distributed Customer Service center for the client
Business Case: For the globally distributed support teams supporting large Enterprise customers, smooth handoffs and speedy resolution...
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